MealShift Courier Agreement

Version v1.0, published 8 August 2026

This is the agreement between you, a self-employed courier (“you”), and MealShift Ltd, a company registered in England and Wales (company number 12793366, registered office 410 Naylor Building West, Assam Street, London E1 7QL) (“MealShift”, “we”, “us”).

It explains how you use the MealShift app to find and do deliveries, how you get paid, and how MealShift works as your agent. Please read it before you accept it. By accepting it in the app you agree to it.

1. Your status: self-employed

You are self-employed and in business on your own account. You are not an employee or a worker of MealShift, and this agreement does not make you one.

You decide whether, when and how much to work. You are free to work for other people and other platforms, including our competitors. You use your own vehicle and your own equipment, and you decide how to carry out each delivery.

You look after your own income tax and National Insurance, and you are not entitled to employee benefits such as holiday pay or sick pay from us.

2. You do the delivery, we connect you to the work

When you accept a job, you are doing the delivery for the client (the restaurant or customer). Your contract to do that delivery is with the client, not with MealShift.

MealShift does not buy your delivery from you and sell it on to the client. We act as your agent. That means we find you work, agree the price for you, collect your delivery fee for you, and handle the invoicing for you. The delivery itself is your supply to the client.

3. The price: you let us set it for you

You authorise us to set and agree, on your behalf, both the delivery price the client pays and our commission. We work the price out using our standard method, which looks at things like distance, the type of vehicle and how busy it is.

We do this because a single, consistent price is fairer for everyone. It stops deliveries being undersold and stops clients being overcharged. While this authority is in place, the price we set is your price.

You can withdraw this pricing authority for future jobs by giving us notice in writing (a message in the app counts).

4. Your money and our commission

The delivery fee is your money. It is your income for doing the delivery. We collect it from the client for you.

Our commission is what you pay us for finding the work, agreeing the price, collecting the fee for you and handling your invoicing. The commission can be different from job to job and from client to client.

We take our commission out of the delivery fees we collect, before we pass the rest on to you. Each week we pay the balance (the delivery fees we collected for you, less our commission and anything else you have agreed we can deduct) into the bank account you give us.

Where the law requires it, we add VAT to our commission and we account for that VAT to HMRC. Our commission is our own charge to you for our services.

5. Invoices: we bill on your behalf (self-billing)

To keep things simple, we prepare and issue the invoices for your delivery fees in your name and on your behalf. This is called self-billing.

By accepting this agreement you agree to this self-billing arrangement, you agree not to raise your own invoices for these deliveries, and you agree we can do this for as long as this agreement lasts.

Tell us straight away if you register for VAT, or if your VAT details change, so that the invoices we prepare for you are correct.

6. Your tax and VAT

You are responsible for your own tax, including income tax, National Insurance and VAT.

Because you supply the whole delivery to the client, the amount that counts as your turnover for VAT is the full delivery fee, not the amount left after our commission. If your total turnover goes over the VAT registration threshold, you must register for VAT and tell us.

We do not give tax advice. If you are unsure, please get your own advice.

7. Licence, insurance and right to work

You must hold, and keep, a valid driving licence, the right insurance for paid delivery work, and the legal right to work in the United Kingdom. You must show us proof of these if we ask. You carry each delivery at your own risk and on your own insurance.

8. If something goes wrong with a delivery

Because the delivery is yours, if goods are lost or damaged because of something you did, that is a matter between you and the client. MealShift is not a party to it.

We may choose to help sort out a problem or a goodwill payment to a client. Where the problem was your fault, we may recover what we paid from you, up to any limits we publish.

9. Our app and brand

The MealShift apps, software, brand and logos belong to us. While this agreement is in place you may use them to find and do deliveries, and for nothing else. You get no other rights in them.

10. Your information

MealShift Ltd looks after the personal information we hold about you, and we handle it in line with UK data protection law.

What we hold about you. To sign you up and run your deliveries we process your name and contact details, your date of birth, your right-to-work and identity documents, your driving licence, insurance and vehicle details, your bank and payment details, your location while you are on shift, and a record of the deliveries you do, your ratings, and your messages with us.

Why we hold it, and our legal grounds. We use it to set up and run your account, to offer you work and pay you, to keep you and our clients safe, to prevent fraud, to meet our legal duties (such as checking your right to work and keeping tax records), and to improve our service. We rely on our agreement with you, on our legal obligations, and on our legitimate interest in running a safe and reliable platform. Where we ever rely on your consent, for example to send you marketing, you can withdraw it at any time.

Who we share it with. We share only what is needed. Our clients (the restaurants and customers you deliver for) see the delivery and courier information needed to complete the job. Our payment provider processes your payouts. We also use trusted service providers for things like hosting, communications and fraud prevention, and we share information with the authorities where the law requires it. We do not sell your personal data.

The delivery details you receive. When you accept a job we give you the customer’s name, address and contact details so you can complete the delivery. You may use these only to carry out that delivery. You must keep them confidential, must not keep them after the delivery is done, and must not use them for anything else. You must follow our reasonable instructions on handling this information.

How long we keep it. We keep your information only as long as we need it. We keep your account records while your account is active and for a period afterwards to meet our legal and tax duties, and we keep or delete everything else in line with the retention periods set out in our Privacy Policy. Right-to-work and background-check documents are kept only for as long as the rules allow.

Your rights. You have rights over your information, including to ask for a copy of it, to have it corrected, to object to how we use it, and in some cases to have it deleted. To use any of these, or if you have a question about your data, email [email protected] with “Data subject request” in the subject line. You can also complain to the UK’s Information Commissioner’s Office at ico.org.uk.

More detail. Our full Privacy Policy explains all of this in more detail, including everything we collect, the legal grounds we rely on, who we share data with, and how long we keep it. You can read it at mealshift.co.uk/privacy-policy/.

11. Starting, changing and ending this agreement

This agreement starts when you accept it in the app and runs until it ends. Either of us can end it by giving notice. We can suspend or end it straight away if you break it, if you lose a licence, insurance or the right to work, or if you act unlawfully.

We may update this agreement from time to time. If we do, we will show you the new version to accept, and the app will record which version you accepted. Ending this agreement does not affect delivery fees you have already earned or commission already due.

12. General

This agreement (with anything it refers to in the app) is the whole agreement between us on this subject. It is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Accepting this agreement

When you tick to accept in the app, you are agreeing to the following:

I agree to the MealShift Courier Agreement (v1.0). I understand that I provide the delivery to the client as a self-employed courier, that MealShift acts as my agent to set the delivery price and its commission on my behalf and to collect my delivery fee for me, and that MealShift issues invoices in my name on my behalf (self-billing).